Terms and Conditions – JAY ACADEMY LTD

By accessing our IHEAC & CPD accredited e-learning platform at www.jay-academy.org, you agree to these legally binding terms governing your use of our certified online courses and diploma programs.

1. Acceptance of Terms
All users of our QAHE-recognized educational services must comply with these Terms. Your continued access to our free and premium courses constitutes acceptance. We reserve the right to refuse service.

2. Eligibility Requirements
Our career-focused certification programs require users to be:

• At least 18 years old, or

• Minors (13-17) with verifiable parental consent
  You’re responsible for all account activity and must maintain login security.

3. Enrollment and Payments
For our professional development courses:

• All fees are clearly displayed before purchase

• We accept major credit cards and PayPal

• Refunds follow our 14-day money-back guarantee (excludes completed certifications)

4. Intellectual Property Rights
All digital learning materials, including:

• Video lectures

• Course syllabi

• Certification exams

• Interactive content
  remain the exclusive property of JAY ACADEMY LTD. Unauthorized distribution violates UK copyright law.

5. User Conduct Policy
Prohibited activities include:

• Sharing login credentials

• Automated scraping of course content

• Posting inappropriate materials

• Disrupting other students’ learning experience
  Violations may result in immediate termination of access to our skills training platform.

6. Privacy and Data Protection
Our GDPR-compliant Privacy Policy details how we:

• Collect personal information

• Process payment data

• Track academic progress

• Protect sensitive information

7. Modifications to Terms
We may update these Terms to reflect:

• New accreditation requirements

• Changes in UK education regulations

• Platform feature updates
  Registered users will receive email notifications of significant changes.

8. Account Termination
We may suspend accounts for:

• Non-payment of fees

• Academic dishonesty

• Terms violations

• Inactivity beyond 24 months

9. Quality Assurance
While we maintain high standards for our CPD-certified courses:

• We don’t guarantee employment outcomes

• Course availability may change

• Technical requirements are the user’s responsibility

10. Limitation of Liability
JAY ACADEMY LTD isn’t liable for:

• Internet service interruptions

• Personal device failures

• Indirect damages from course participation

11. Certification Programs
Our professional certificates:

• Require completion of all coursework

• Display IHEAC/QAHE accreditation marks

• May involve proctored assessments

• Are verifiable through our online portal

12. Dispute Resolution
Any claims must be:

• Filed within 90 days

• Submitted in writing to our London office

• Handled under UK jurisdiction

13. Accessibility Commitment
We strive to make our e-learning platform:

• WCAG 2.1 compliant

• Mobile-friendly

• Available to diverse learners

14. Contact Information
For questions about:

• Course registration

• Certification verification

• Accreditation status

• Terms interpretation

Contact our London headquarters:
📧 support@jay-academy.org
📞 +44 (0) 121 790 0870
📍 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
🌐 www.jay-academy.org/contact

Office Hours (GMT):
Monday-Friday: 8:00 AM – 6:00 PM
Saturday-Sunday: 8:00 AM – 2:00 PM